Terms of Use

This document contains the terms and conditions governing your use of this Website and your purchase of any movie tickets, goods or services from Bendigo Cinemas using this Website. If the Terms of Use or Privacy Policy are not acceptable to you, you must not use this web site.

    1. You agree that your use of this Website and the purchase of any movie ticket, goods or services will be governed by these terms and conditions ("Terms of Use").
    2. If Bendigo Cinemas suffers or incurs any loss or damage in connection with any breach of these Terms of Use you agree to indemnify Bendigo Cinemas for all losses and damages.
    1. You agree that in using this Website, you will not:
      1. use parts of this Website reserved for registered members unless you are registered as a member;
      2. interfere with the usage of this Website by others;
      3. use this Website in an illegal manner;
      4. upload, post, email or otherwise transmit any document or information to this Website that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, sexually, ethnically or otherwise objectionable or vilifying;
      5. upload, post, email or otherwise transmit any document or information to this Website that infringes any Intellectual Property Rights of any person;
      6. upload, post, email or otherwise transmit any computer or website programming code;
      7. attempt to circumvent any security features of this Website;
      8. upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
      9. interfere with or disrupt this Website, the server hosting this Website, or servers or networks connected to the server hosting this Website.
    1. You acknowledge and agree that the copyright and other intellectual property rights in this Website and in all information and materials on this Website ("Website Content") are owned by Bendigo Cinemas, its affiliates, suppliers or licensors unless expressly indicated. The Website Content is protected by Australian and international copyright and trademark laws.
    2. You agree that you will not do any of the following without Bendigo Cinema’s written permission:
      1. use Bendigo Cinemas trademarks, except for printing out a copy of this Website or as part of a reference to a Bendigo Cinemas product or service;
      2. reproduce, copy, modify, merge, adapt, translate, re publish, frame, upload to a third party, post, transmit, broadcast, communicate to the public or otherwise make the Website Content available to the public;
      3. transmit or display the Website Content on any computer, system or network which permits electronic access by more than one user at a time;
      4. use, sell, assign, rent, sub licence or otherwise deal with the Website Content except as permitted by these Terms of Use; or
      5. anything else which would infringe Bendigo Cinema’s rights or the rights of Bendigo Cinema’s content suppliers.
    3. You may view this Website using a web "browser" so long as you don't change the form of copyright and other proprietary notices. If you are interested in a piece of content for your personal, non commercial use, you may save a single copy, print one or download one.
    1. You may be asked to provide Personal Information to Bendigo Cinemas before purchasing any movie ticket, goods or services from this Website, before entering any competition on the Website or before registering as a member of this Website. If you do not provide that Personal Information to Bendigo Cinemas, Bendigo Cinemas may not be able to sell you movie tickets, goods or services, enter you into that competition or register you as a member.
    2. All Personal Information Bendigo Cinemas collects from this Website will be maintained in accordance with Bendigo Cinema’s Privacy Policy.
    3. You acknowledge that if you do not register as a member of this Website, parts of this Website designed for registered members may not be accessible to you.
    4. You agree to keep all membership and registration information secret and accept responsibility for all actions performed by any person accessing this Website using your member account.
    5. Bendigo Cinemas may use techniques designed to identify fraudulent activities on the Website, such as fraudulent credit card use. If any unauthorised use of your credit card occurs as a result of your credit card purchase on the Website, you should notify your credit card provider in accordance with its reporting rules and procedures.
    6. You agree that Bendigo Cinemas may cancel your registration as a member and/or refuse you access to this Website at any time in its sole discretion.
    1. For any information or material provided by you for entry into any competition hosted on this Website, or any comment made by you in respect to any information on this Website, you agree to grant us irrevocable, perpetual, royalty-free, non-exclusive, worldwide license to use, reproduce, modify, sublicense, redistribute, adapt, transmit, publish, broadcast and display that information or material and create derivative works from it.
    1. Movie tickets purchased via this Website are non-refundable and are not available for exchange, unless required by law.
    2. A booking fee per ticket will apply to all tickets purchased via this Website.
    3. Where allocated seating applies to a session you have the choice of choosing your own seat on the Website. Otherwise seat allocation for movie tickets purchased via this Website is on a "best available" basis and is carried out by a prescribed computer program.
    4. You agree that Bendigo Cinemas may at its discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Website.
    1. Prices on this Website include GST where applicable.
    1. By entering any promotion or competition you are bound by and agree to comply with the competition terms and conditions of that competition.
    1. You agree that Bendigo Cinemas may at any time, in its sole discretion, modify and part of this website, including these Terms of Use.
    1. Bendigo Cinemas provides hyperlinks to third party sites for convenience only, and the inclusion of the hyperlink does not imply any endorsement of the Linked Site by Bendigo Cinemas or its affiliates. In addition, the inclusion of third party advertising on this Website (whether with or without hyperlinks) is not an endorsement or recommendation of the third party advertiser by Bendigo Cinemas or its affiliates.
    2. You acknowledge and agree that Linked Sites are not under the control of Bendigo Cinemas and that Bendigo Cinemas is not liable or responsible for:
      1. any act, omission or negligence of any person who administers or owns any Linked Site;
      2. the copyright compliance, legality or decency of any Linked Site;
      3. the accuracy or reliability of any information provided by any Linked Site;
      4. any goods or services provided by any person who administers or owns any Linked Site; or
      5. the performance of any obligations owing to by any person who administers or owns any Linked Site.
    1. You acknowledge and agree that apart from where required by law, this Website and all Website Content are provided "as is" without warranties of any kind, express or implied.
    2. You acknowledge that, apart from where stated to the contrary on this Website, Bendigo Cinemas has not made any representations or given any warranties:
      1. as to the functionality or content of this Website;
      2. as to the accuracy or completeness of any Website Content;
      3. that access to this Website will be uninterrupted or error free or that the Website or the server which stores and transmits the Website Content to you are free from viruses;
      4. that any links contained on this Website will provide you with any useful information; or
      5. that movie tickets to any particular cinema, movie or session will be available for sale to you.
    1. Except as provided by law, neither Bendigo Cinemas nor its affiliates nor the employees, officers and agents of Bendigo Cinemas or its affiliates will be under any liability to you, in contract, tort or otherwise, in respect of any loss or damage (including consequential loss or damage, loss of profits, economic loss or loss of information) which may be suffered or incurred or which may arise directly or indirectly in respect of:
      1. your use of this Website;
      2. the accuracy, completeness or usefulness of any Website Content or information contained in that Website Content;
      3. your use of any websites that this Website links to;
      4. any movie tickets or other goods or services supplied pursuant to these Terms of Use; or
      5. in respect of the failure of Bendigo Cinemas to comply with its obligations under these Terms of Use.
    1. Where legislation implies in these Terms of Use any condition or warranty and that legislation avoids or prohibits provisions in a contract excluding or modifying the application or exercise of or liability under such condition or warranty, the condition or warranty will be deemed to be included in these Terms of Use. However, the liability of Bendigo Cinemas for any breach of such condition or warranty or any other breach of these Terms of Use will be limited, at the option of Bendigo Cinemas, to one or more of the following:
      1. If the breach relates to goods:
        1. the replacement of the goods or the supply of equivalent goods;
        2. the repair of such goods;
        3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
        4. the payment of the cost of having the goods repaired; and
      2. If the breach relates to services:
        1. the supplying of the services again; or
        2. the payment of the cost of having the services supplied again.
    1. These Terms of Use shall be construed in accordance with and shall be governed by the laws in force in the State of Victoria.
    2. You irrevocably submit to and accept the exclusive jurisdiction of any of the Courts of the State of Victoria or the Commonwealth of Australia and any courts of appeal from these courts.

Returns & Refunds Policy for Online Sales

This policy applies to purchases of Gift Vouchers, Movie Dollar books and associated products from the Bendigo Cinemas website online store.

Returns & Refunds

All sales of gift products are considered final and returns, exchanges or refunds are not generally available, with the following limited exceptions;
1)    Where required by law under the Competition and Consumer Act 2010 or other relevant legislation. For example;
a.    Where a product is faulty
b.    Where a product is not as described or the incorrect product has been delivered.
2)    Bendigo Cinemas may, at its sole discretion, offer a refund or exchange in selected cases that are beyond the requirements of legislation. However it is under no obligation to do so and this provision should not be relied upon when making a purchase decision.
a.    Any refunds or exchanges made under this provision will require a copy of your tax invoice (email receipt) as proof of purchase.
b.    Where a refund or exchange is offered, the product must be returned to Bendigo Cinema

In all cases, consideration for an exchange or refund will only be given if the Gift Vouchers, Movie Dollar books or associated products have not been redeemed. All items including any bonus items or gift packaging must be returned or a refund/exchange will not be available.

Requesting a Return, Refund or Exchange.

To request a return, refund or exchange, please use the contact form on our website, or  phone 03 5440 8001. Phone contact is available between 9.00am to 5.00pm.

If contacting us via email or our contact form, please ensure you provide the following information:
1)    Your full name
2)    Your contact information including phone number
3)    The product you purchased
4)    The date of your order
5)    Your order number (provided on your tax receipt)
6)    Details of your request
7)    Reason for your request

We will then contact you within 2 working days to discuss your request.

Delivery Policy

This policy applies to purchases of Gift Vouchers, Movie Dollar books and associated products from the Bendigo Cinemas website online store.

Delivery of Goods

Goods will be dispatched within 3 business days of your order. In most cases vouchers will be dispatched by the following day of the order being recieved. For example, if you place an order on Monday, we will dispatch your order Tuesday.

While every attempt is made to keep all products in stock at all times, on rare occasions a product may be temporarily out of stock. Should this occur, the customer will be contacted and alternatively arrangements discussed. This may include, at the customer preference, a refund, alternative product being supplied, or waiting until the product is in stock. All products are dispatched via Australia Post Express Post. A delivery cost of $7.00 per order applies, added to your order at checkout time.

For delivery locations within the “Express Post domestic network”, including local deliveries to Bendigo and surrounding areas, the expected delivery date is the next business day following the date of dispatch.

Prompt delivery, (unguaranteed) is given to locations outside of the “Express Post domestic network” network.

Delivery Problems / Non Delivery

If a delivery is not received within expected timeframes, please contact us on 03 5440 8000 between 10.00am and 9.00pm, or via email mail to info@bendigocinemas.com.au
If contacting us via email, please ensure you provide the following information:
1)    Your full name
2)    Your contact information including phone number
3)    The product you purchased
4)    The date of your order
5)    Your order number (provided on your tax receipt)
6)    Details of your concerns.

We will then track the delivery and attempt to ascertain its location, subject to information being available from Australia Post and as appropriate send out replacement product.

Conditions Of Entry

* We reserve the right to check bags or refuse admission to any patron. *School Backpacks, prams and other large items cannot be taken into the cinemas. *Hot Food, cans and glass bottles cannot be taken into the cinemas. *No feet on seats. *Mobile phones must be turned off past podium. *Laser Lights, Cameras and Recording Equipment cannot be taken into the cinemas. *A reasonable standard of dress applies. A shirt and footwear must be worn at all times. *No BYO alcohol is allowed on the premises. *Persons affected by alcohol or non prescription drugs may be refused admission. *Young children must be supervised at all times. *A valid cinema ticket must be retained throughout the movie & produced upon request. *Photo I.D must be presented on request for MA15+ and R18+ movies. *Surveillance cameras are used throughout this complex


Father’s Day Free Ticket Offer

One complimentary voucher will be provided to a customer who purchases Bendigo Cinemas or Village Cinemas Gift products to the value of $100 or more in one transaction. The purchase must be made in one transaction in cinema or from the Bendigo Cinemas Gift Shop before 11:59pm on 2 September 2018. Limit of one complimentary voucher per person per day. Vouchers can be redeemed at the ticket box for movie sessions screening between 9th August, 2018 and 10th October, 2018 at participating Village Cinemas locations*. Vouchers are not valid for Gold Class sessions, 4DX, Special Events, group bookings, Baby Friendly, Kidz Flix, Sensory Friendly, Seniors Session, Flicks with the Chicks, movie marathons or in conjunction with any other offer or promotion unless otherwise stated. Not valid for movie sessions starting from 5pm on Saturday. Not for films listed as NFT. 3D glasses (if required) are $1 extra each. For Bendigo Cinemas Gift Shop purchases, the complimentary pass will be mailed to the delivery address provided. For Village Cinemas Gift Shop purchases, the complimentary pass will be emailed to the purchasers email by the following Friday after the purchase.

Father's Day Facebook Comp

*To enter, comment or tag on original competition post before 5pm Friday August 31, 2018 . Prize includes 2 x 2 traditional cinema passes to be used within the printed expiry and within the printed T&C's. Winners will be notified on Facebook Friday August 31, 2018. 

Vrewards Peter Mac Weekend

Terms & Conditions apply: 

*The 'Peter Mac Charity Ticket' is exclusive to Vrewards Members. $1 from selected standard ticket purchase will be donated to Peter Mac. Offer valid for sessions screening between Saturday 2 March and Sunday 3 March, 2019. To purchase these tickets, simply present your valid Membership ID in cinema or sign in to your Vrewards account online. Offer excludes 4DX, Gold Class, Special Events, Kidz Flicks, Baby Sessions, Vrewards Screenings, Seniors Sessions, Family Fun Days, Flicks with the Chicks and Date Night screenings. Offer is not valid for films distributed by The Walt Disney Picture Company, Entertainment One, Twentieth Century Fox or Paramount. Does not include Vrewards tickets purchased with points, free tickets or discount recognition tickets. This offer is not available during unexpected system outage periods that are beyond our control.

^Vrewards Member Ticket prices (“Vrewards Member Ticket”) are exclusive to Vrewards Members.  To purchase a $15 Vrewards Member Ticket, simply present your valid Membership ID in cinema or sign in to your Vrewards account online. Booking fees apply for online purchases. A Vrewards Member is entitled to purchase one $15 Vrewards Member Ticket per session only unless otherwise specified. Surcharges apply for 3D, Vjunior, Vmax, Vpremium and Dolby Atmos sessions. 3D glasses (if required) are available for purchase from the cinema location. Offer excludes Gold Class, 4DX, special events, movie marathons, group bookings, or for tickets priced below $15 and is not available in conjunction with any other offer or promotion unless otherwise stated.  This offer is not available during unexpected system outage periods that are beyond our control.