Frequently Asked Questions

General

Bendigo Cinemas is situated just a short walk from the CBD at 107 Queen Street, Bendigo Victoria.

If you have your ticket confirmation email containing the QR code, you can skip the queue and go straight to the cinema.

Bendigo Cinemas opens 30 minutes before our first film of the day. Session times can be found at Session Times

Yes you sure can! Just click on the session time you wish you attend on our home page and it will redirect you to our bookings portal. Booking fees apply.

If you saw a confirmation page containing your booking details after your ticket purchased was processed, you can still collect your tickets from the ticket box. For security reasons, the credit card holder will need to present the card used for the booking. If you did not see a confirmation page or if you are unsure, please contact our friendly team on (03) 544 08000 or email info@bendigocinemas.com.au. Please do not attempt to process the booking again.

Do not attempt to process the booking again. Contact our friendly team on (03) 544 08000 or email info@bendigocinemas.com.au

If the session time has not passed, take your credit card to the ticket box before your movie and ask to speak to the manager on duty who will be able to arrange a refund. Alternatively, email info@bendigocinemas.com.au with the name the booking was made under, movie title, session time and your best contact phone number.

Once session times are listed on our website, tickets can be purchased from the box office or from our website in advance of the film's opening. We recommend for the most popular films, during the weekends and holidays, that you plan to arrive at least 15 minutes prior to the advertised start time, drop in during the day for tickets or purchase your tickets from our website.

Your ticket ensures you will have a seat in the cinema but seating is allocated on a “first-in, best dressed” basis. We recommend you arrive at least 15 minutes before start time so you can select your favourite seat.

Absolutely! Bendigo Cinemas offers Adult, Student, Child & Senior Gift Vouchers and can be purchased online, in person or over the phone using your credit card.

Bendigo Cinemas accept most Village Gift Vouchers, Gift Cards and Screen Savers. If in doubt please check the Terms & Conditions on your voucher, which should outline any cinema restrictions.

Group Bookings are a great way for you to organise a group of 40+ to see a film at a fantastic discounted rate. For more information or to make a Group Booking please contact us by filling out the Contact Form or call 54408001 and speak to our group booking co-ordinator today. We do advise that large groups still need to arrive early if sitting together is important. If your group has less than 40 people, we suggest purchasing one of our Movie $ Books to receive a discounted rate.

Yes! To find our more information, fill out our Contact Form and our group booking co-ordinator will get back to you or call 54408001 to speak to them directly.

Yes! We can help you raise money for your club or charity all whilst enjoying a night out the cinema. As long as you commit to a minimum of 40 tickets, there is no risk to you as you only pay for the tickets that you sell. Bendigo Cinemas staff will assist you with not only the movie selection but we will even produce high quality tickets for your event. We can even offer great prizes to use towards a raffle or lucky door prize on the night. For more information on how Bendigo Cinemas can assist you to raise funds for your charity or club please use our Fundraising Contact Form or call 5440 8001 and speak to our group booking coordinator today.

Bendigo Cinemas currently reward our website subscribers with the scoop on blockbuster openings, Members only screenings and events, special offers, movie ticket & candy bar discounts and entry into our competitions! Why not sign up and become a member of the Bendigo Cinemas website subscriber programme and receive the many benefits of becoming a Bendigo Cinemas Subscriber today! Sign Up Here!

The distributor of a film will stipulate NO FREE TICKETS on selected films for a set duration. This restriction will not apply to the entire season of a film - usually only weeks 1 and 2 (except 3D films). If a voucher or pass is not valid for NO FREE TICKET movies it will be stated in the terms and conditions on the pass. Check our programme for the NO FREE TICKETS schedule to ensure you will not be disappointed.

Dolby technologies put you in the center of your movie-going experience. You will hear five full-range discreet channels, plus a subwoofer channel that covers the bottom one-tenth of the audible range - these are the technologies that create the experience. The dynamic range (the ratio of the loudest sounds to the softest) is significant and the full-range surround channels make lifelike special effects possible-think helicopters flying overhead. And the subwoofer sound can often be felt as well as heard.

The length of time any film will play at Bendigo Cinemas is based on the amount of business the film generates, contractual obligations and time of the year. Basically, the more popular a film is with patrons, the longer it will play. There is no way to predict exactly how long a movie will play. Use our website to get information on what films will be playing up to five days in advance.

Our programming is coordinated by Village Cinemas. It is their policy to ensure we offer a wide range of films covering most audiences and genres. With programming however we are governed by the official release dates of the Distributors films and the availability of prints throughout Australia.

Showcase films have limited circulation throughout Australia as apposed to Blockbuster films. Therefore when programming, Village Cinemas are governed by what prints are available, contractual obligations and the time of year. The length of time any Showcase film will play at Bendigo Cinemas is based on the amount of business the film generates.

* We reserve the right to check bags or refuse admission to any patron. *School backpacks, prams and other large items cannot be taken into the cinemas. *Hot food, cans and glass bottles cannot be taken into the cinemas. *No feet on seats. *Mobile phones must be turned off past podium. *Laser Lights, Cameras and Recording Equipment cannot be taken into the cinemas. *A reasonable standard of dress applies. A shirt and footwear must be worn at all times. *No BYO alcohol is allowed on the premises. *Persons affected by alcohol or non prescription drugs may be refused admission. *Young children must be supervised at all times. *A valid cinema ticket must be retained throughout the movie & produced upon request *Photo I.D must be presented on request for MA15+ and R18+ movies. *Surveillance cameras are used throughout this complex.

Absolutely! Cinema advertising at Bendigo cinemas is one of the most cost effective forms of advertising. Many Bendigo businesses are benefiting from their business name being on the big screen telling their message to a captive audience. For more information about Onscreen Cinema Advertising please contact our advertising department on 5441 5932.

Bendigo Cinemas do not allow prams into our theatres for the safety of our patrons in the event of an emergency evacuation. We can store prams securely for the duration of the movie.

Please visit our employment page for more information. Employment Information

Please use our Contact Form if you have any further questions.

Email Subscribers

You can remove yourself from the Bendigo Cinemas mailing list and database by using the following Contact Form

To change your information simply Login to your account. After you successfully login your information is presented to you.

If you have forgotten your password you can request a new password be sent to your registered email address by completing the Reset Password form. After you successfully complete the form your new password will be emailed to your registered email address.

Real D 3D

You get cool glasses and a unique movie experience! 3D works by presenting viewers with a slightly separated set of images for the left and the right eye in such quick succession that our brain perceives the images as appearing at the same time and having a field of depth. The glasses ensure that the right eye only see the images intended for right eye and the same for the left eye.

You will be able to use your Bendigo Cinemas, Village or Greater Union gift vouchers, screen savers or movie dollar vouchers for 3D movies but a $3 surcharge applies.

Our 3D glasses are designed to fit easily and comfortably on any guests that are over 3 years old. We do not recommend children under 3 attend digital 3D films for this reason as they will not be able to experience the full impact of digital 3D without the glasses.

Of course! Our 3D glasses are designed to fit comfortably over prescription glasses.

Yes you sure do!

Bendigo Cinemas will screen a 2D version of all 3D movies depending on availability.

Gold Class

Gold Class Cinemas are superbly designed to provide a luxuriously intimate setting and are committed to providing customers with a first class quality experience of film, food, beverages and service. Each Gold Class Cinema features: Luxury seats, State of the art cinema technology, Bar, Lounge, Gourmet food & Personal waiter service.

A full list of our current ticket prices can be found here Ticketing Information. A copy of our full Gold Class menu including Food & Beverage pricing can be found here Gold Class Menu

Your Gold Class ticket includes entry into our Luxury Gold Class cinema & access to our Gold Class lounge & in cinema waiting service. Food & Beverages can be purchased at the menu listed price.

We recommend that you arrive half an hour prior to your film to allow us to provide the best possible experience. Food & Beverages can be purchased from our Gold Class or Traditional Menu to be delivered at stages throughout the film.

Yes we have both Gift Vouchers and Gift Cards available for Gold Class. These can be purchased in cinema or from our Online Gift Shop

 

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